Patient Insights HCAHPS Survey

HealthStream’s HCAHPS experience provides essential insight into patient satisfaction scores, which hospital administrators and department managers can then turn into action through our industry-leading improvement tools. Our learning solutions alone are used by more than 1,900 hospitals to address and assist in critical compliance, clinical care, and operational improvement initiatives. At present, nearly 2.5 million hospital-based employees use HealthStream’s learning solutions to gain knowledge and skills to create safer environments for patients, increase clinical competencies, and facilitate the rapid transfer of the latest information and technologies.

Benefits

Hospitals that choose HealthStream’s Patient Insights over other HCAHPS survey options will be able to capitalize on five key benefits:

• Focus first on patient experience. We’ve aligned all our patient surveys around the CAHPS model mandated by CMS, adopting the focus on patient experience, the shorter survey length, and the frequency-based rating scales.
• Connect with patients through phone surveys.We are the leader in phone-based patient surveying, an approach producing faster and more reliable results, with a personal touch impossible using mailed surveys.
• Deliver actionable insights to improve HCAHPS scores. Our reporting tools make it easy for you to get and share actionable insights—not just reams of data—from your survey results and our database of benchmarks.
• Educate staff to change behavior. We are the leader in learning solutions for healthcare with exclusive, evidence-based online courseware on HCAHPS, pain management, communication, and hundreds of other topics—all proven to change behavior, increase patient satisfaction, and improve HCAHPS scores.
• Improve to “Always.” Our deep set of additional tools and services provides the support you need to succeed when the new standards that top-performing organizations must achieve are “Always” and “Definitely Yes.”
  
  

Features

Insights Online Reporting Platform:

Our Insights Online reporting platform is an easy-to-use yet powerful tool which permits a wide range of options, from advanced filtering capabilities to scheduling automatic delivery of custom reports.

HealthStream Call Center:

Laurel, Maryland