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Learn MoreA comprehensive review of existing research on high-potential healthcare leadership and the executive interview findings led to the identification of a four-factor model of High-Potential Healthcare Leadership. This model was developed to focus on those factors that are most relevant to leadership readiness in hospital organizations, while also remaining user-friendly for a range of practical applications. Summarized below, the model includes four key factors of high-potential leadership competencies:
Analytical Aptitude: This factor consists of personal characteristics and competencies that are associated with analytical abilities, including Strategic Insight, Comfort with Ambiguity, and Innovative Thinking. Strategic Insight involves examining problems from a multi-faceted hospital perspective, demonstrating a systems-view on the problems facing one’s department, and avoiding ‘silo’ thinking and decision-making. High-potential leaders demonstrate Comfort with Ambiguity by remaining open to new and diverse ideas and effectively coping with an increasingly complex healthcare environment that presents competing priorities and frequent changes. Emergent leaders exhibit Innovative Thinking by reflecting critically on existing practices and procedures and encouraging divergent views and perspectives from coworkers and colleagues across the organization. Below, a Nurse Manager of General Medicine describes the importance of Strategic Insight:
{High-potential nurse leaders] come with more of a global perspective than that a me, me, me perspective. When a decision is made or something goes into action, they’re questioning it but not in a way that they’re questioning against it. They just want to know why and if this was the right thing and what would they have done in this situation. You can tell that they’re thinking outside of the box and thinking on more of an institute level, versus my assignment, my patients, and my problem.
People Savvy. The People Savvy factor includes a set of competencies and skills that reflects high-potential leaders’ ability to build relationships and demonstrate basic, yet often assumed communication skills. Emergent leaders display Interpersonal Skills by demonstrating strong reflective listening skills, exhibiting effective written and oral communication skills, and adapting their communication style to diverse audiences, including peers, supervisors, patients, and stakeholders across the organization. Such leaders also effectively engage others in decision-making, forge strong relationships with colleagues across specialties and departments, and consistently give credit to others (Collaboration Skills). Finally, Organizational Awareness is the ability to effectively network with colleagues, understand organizational culture and its impact on decision-making, and recognize organizational politics. Below, a CMO notes the importance of Communication Skills:
You have to have a great capacity for listening and you have to be able to reserve judgment until you’ve heard all sides of a situation, which is not necessarily something that’s easy for us as physicians to do. We’re used to looking at it from our view, from our specialty, from those things that we know to matter most based on our area of expertise. You need to acquire the self-awareness to be patient enough to listen to all aspects of an issue, and then to incorporate all that you have heard, which means you really do have to listen so that you are getting the major points that everybody wants to express on all sides of the issue.
Leadership Capability. The third factor of the model is Leadership Capability, which includes a set of competencies that address both the aspiration for leadership positions and the capabilities for initiating and sustaining organizational change. This factor includes a fundamental desire for advancement or promotion to leadership roles, including a willingness to take on leadership opportunities via committees, projects, or other extra-role duties (Drive to Lead). Professional Credibility is characterized by perceived credibility from peers, direct reports, and colleagues as a high-quality clinician or professional in one’s field, a characteristic that is particularly important for clinicians transitioning into first-time leadership positions. High-potential healthcare leaders also effectively coach and develop others by bringing out the best of their team members and holding others accountable for performance outcomes (Develops People). Most importantly, Leadership Capability is marked by the ability to both initiate and successfully sustain change initiatives across the organization (Leads Change), as emphasized by a Director of Cancer Services:
[High-potential nurse leaders] come up with a lot of great things on their own. They’re working at the bedside, and they come up with these great ideas of how they can make things more efficient or improve the patient experience. They’re not afraid to come and say, “Hey, I have this idea. I was working with Mrs. Smith. Why don’t we implement this and I’ll go find some evidence base behind it?” They want to take on these types of things to improve the work environment, to improve the patient experience. They’re growing themselves. They want to grow in their role, so they’re seeking these things out and they want to be part of the change and part of implementing change?
Learning Agility. The final factor of the model, Learning Agility, consists of several characteristics that reflect the general capacity to quickly learn from new experiences and demonstrate accurate self-awareness. High-potential healthcare leaders demonstrate emotional intelligence by exhibiting an accurate awareness of both strengths and limitations in skills and knowledge while showing humility by acknowledging what one doesn’t know (Self-awareness). Emergent leaders demonstrate a strong interest in learning from others and from their own experiences, including perceiving failures as opportunities for learning and growth (Learns from Experiences). High-potential healthcare leaders actively seek performance feedback from others, including colleagues at higher organizational levels, and maintain openness to criticism (Seeks Feedback). Finally, such leaders demonstrate a remarkable ability to maintain emotional control and composure during difficult circumstances, remain positive in the face of setbacks, and demonstrate resiliency when challenged by others (Perseverance under Adversity). Below, a former physician leader and health system CEO, and current healthcare executive search consultant, highlights the critical role of Self-awareness:
Being self-aware is extremely important. Inherently, if you’re self-aware, you have sought feedback from others. That’s part of the process in which you become a leader. Do you know what your strengths and weaknesses are and how do you make sure that you have a successful team? So how do you recruit someone around you that may bring a skill set that you don’t have.
Applications for Healthcare Organizations How can healthcare organizations utilize these research findings for addressing the fundamental challenge of identifying and sustaining a pipeline of leadership talent across leadership roles? Consider the following practical applications for enhancing your organization’s talent management capabilities:
Resources:
Bureau of Labor Statistics (2014). Share of labor force projected to rise for people age 55 and over and fall for younger age groups. Retrieved January 24, 2014 at http://www.bls.gov/opub/ted/2014/ted_20140124.htm.
Church, A. H., & Rotolo, C. T. (2013). How are top companies assessing their high-potentials and senior executives? A talent management benchmark study. Consulting Psychology Journal: Practice & Research, 65(3), 199-223.
Dries, N., & Pepermans, R. (2012). How to identify leadership potential: Development and testing of a consensus model. Human Resource Management, 51(3), 361-385.
Griffith, M. B. (2012). Effective succession planning in nursing: A review of the literature. Journal of Nursing Management, 20: 900-911.
Hess, C., (2013). Health Care Educators: New Directions in Leadership Development. Journal of Leadership Development, 6 (4): 72-76.
Howard, J., Shaw, E. K., Felsen, C. B., & Crabtree, B. F. (2012). Physicians as inclusive leaders: Insights from a participatory quality improvement intervention. Quality Management in Health Care, 21(3), 135-145.
Picker-Rotem, O., Schneider, A., Wasserzug, S., & Zelker, R. (2008). Nursing leaders of tomorrow: A peer selection process. Journal of Nursing Management, 16(8), 915-920.
Silzer, R., & Church, A.H. (2009). The pearls and perils of identifying potential. Industrial & Organizational Psychology, 2(4), 377-412
Wendler, M. C., Olson-Sitki, K., & Prater, M. (2009). Succession planning for RNs. Journal of Nursing Administration, 39 (7): 326-333.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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