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24-DND-051-06.27.24 Promoted Webinar-Chaos to Calm-SimuLIVE-Landing Page-580x320px (1)

From Chaos to Calm: An Onboarding Conversation with Prisma Health

July 12, 2024
July 12, 2024

The student rotation experience can feel chaotic for healthcare organizations, schools, and the students themselves, but HealthStream and myClinicalExchange can help your organization create a customizable, reliable and efficient process while saving time and reducing costs.

In a HealthStream webinar, leaders from Prisma Health shared real-life examples of how they were able to streamline processes and enhance patient care with myClinicalExchange.

The webinar was moderated by Caroline Acree, HealthStream’s Senior Product Marketing Manager and featured presenters:


  • Natalie Carey, MSM, Team Lead, Student Services, Prisma Health
  • Christen Hairston, PhD, Executive Director, Student Affairs Administration, Prisma Health
  • Shanti Gangadharan, Associate Vice President, Product Management, HealthStream

Gangadharan shared that healthcare leaders across the industry are being asked to do more with less. Working with limited resources translates to leaders needing to maximize their time, stretch their budgets, and be creative with their resources.


What is myClinicalExchange?

She went on to describe myClinicalExchange as a web-based platform that is able to bring students, clinical sites, and academic partners together while supporting the entire clinical rotation process with scheduling, tracking, onboarding and reporting. Gangadharan also shared that myClinicalExchange supports a broader vision as it can identify potential nurse residency grads and ensure that students and future employees have the optimal supporting education. Leaders can use myClinicalExchange to support students as they progress through their journeys and retain great talent.


Information About Prisma Health

Carey shared that Prisma Health has been through a recent merger that doubled the size of their system and their program. At the beginning of their journey in 2015, they were a single health system with six hospitals, about 150 physician practices, and 4,000 students per year. Now there are 13 hospitals, 300 physician practices and 8,000 students per year.

She went on to say that they are currently supporting 270 affiliation agreements and have students from over 100 programs. Their largest program is undergraduate nursing and their program also supports two medical schools.


Refining a Chaotic Process - Prisma Health

Prior to implementing myClinicalExchange, Carey would have described the process at Prisma Health as chaotic. They had large numbers of students and were attempting to support those students as well as clinical sites, and academic partners with manual processes. They were managing an enormous repository of spreadsheets, paper files, and source documents. The manual processes made it challenging to share information and the student services staff were frequently left scrambling to pull required reporting information together.


Simplifying and Streamlining Student Clinical Placement

myClinicalExchange can help simplify and streamline a process that has been characterized as chaotic and unmanageable. The goal is to create an optimal experience for students and build a pipeline of future clinicians. It helps users to:


  • Reduce onboarding time by providing real-time tracking at the user level, email alerts, and online access to rotation schedules and feedback.
  • Organize multiple, complex processes with automated reporting, unlimited document storage and data security.
  • Improve care with comprehensive master compliance lists and easy access to student status and checklists.

myClinicalExchange: Real-Life Implementation Strategies

Dr. Hairston began with a pilot of myClinicalExchange – an approach that she highly recommends – before launching the program across the entire organization in 2015. Carey also added that Prisma Health appreciated that myClinicalExchange was specifically designed for healthcare users and that they found other platforms insufficient as they were not able to be customized to suit the unique needs of healthcare organizations. She is particularly grateful for the feature that allows her to manage Prisma Health’s 270 affiliation agreements.

In addition, a scheduling feature allows them to refine scheduling down to the department and unit, as well as by date and time. There are also compliance checklists that can be customized to meet the unique requirements of their program.

Gangadharan also added that the customization capabilities extend to other aspects of an organization’s workflow, making it possible to capture all of the unique aspects of an organization’s workflow. “When we go through an implementation, we really work with each partner to incorporate all of the different elements of their workflow,” said Gangadharan. She went on to add that myClinicalExchange is scalable and as an organization grows, it is possible to seamlessly add programs, partners, affiliations, services, and additional facilities just as Prisma Health has done.


myClinicalExchange – Chaos to Savings

Removing the chaos from your student onboarding process will likely feel like a win for most organizations, but calm is not the only benefit. Implementing myClinicalExchange creates efficiencies that result in significant savings for users. Gangadharan shared the specifics of the impressive savings seen by myClinicalExchange customers.

Prior to implementing myClinicalExchange, users reported an average of 4.25 hours to onboard each student. Thanks to the efficiencies created by myClinicalExchange, users were able to reduce their onboarding time to just 1.5 hours per student. Users reported between a 60% and 75% average reduction in onboarding time which translates into a savings of $22,000.00 per year.

Ready to take control over your chaos? Get a first-hand look at how myClinicalExchange eliminates the chaotic student onboarding process and puts you in the driver's seat of the entire clinical placement experience. Book a demo today.

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