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Learn MoreHealthcare leaders recently learned about the latest credentialing and privileging trends from HealthStream’s 8th annual survey of Medical Services Professionals (MSPs). The survey results included responses from more than 1,100 MSPs.
The report was reviewed in a webinar featuring the report authors:
Credentialing can feel overwhelming and has historically been built on cumbersome, paper processes, but it is a healthcare essential. Credentialing helps ensure that only qualified providers are providing care, reducing risk and the likelihood of medical errors.
HealthStream’s survey provided insights into credentialing and privileging trends with results that can inform strategies to help leaders improve their processes.
The 8th iteration of the annual report on medical staff credentialing was recently completed, with surveying conducted in January and February 2024. Data from more than 1,100 MSPs is included in the results, which yielded valuable data. The primary research team included the webinar presenters and research consultants Robin Rose, MBA and Randy L. Carden, Ed.D.
Kurtz began by highlighting some key findings related to the 2024 satisfaction scores and identifying impediments to satisfaction. She started with overall MSP satisfaction. While satisfaction is fairly high, 2024 represents the lowest overall satisfaction score since the survey's inception 8 years ago.
The survey also identifies some impediments to satisfaction. Respondents were asked to identify obstacles to such initiatives as process improvement, provider data management, centralization and enterprise standardization, and service expansion. Respondents reported that staffing constraints are the number one impediment in each of these areas. Just over 63% of respondents reported recruiting staff in the last 12 months. Many may still be dealing with the lasting impact of pandemic-related furloughs and the ongoing difficulties associated with finding qualified staff.
Another impediment coming in second across all initiatives is competing organizational priorities. The relatively large number of mergers and acquisitions combined with other IT initiatives may compete with medical staff credentialing priorities.
Kurtz encouraged leaders to ensure that MSP staff have a career path and opportunities for growth and promotions. She also urged leaders to consider remote and hybrid staffing models to expand the pool of potential applicants and to support staff with educational and networking opportunities.
Heitz observed that, as seen in previous iterations of the survey, organizations are continuing to embrace new technologies to enhance credentialing efforts. In fact, most organizations (81.3%) already have electronic applications that they are currently fine-tuning. Respondents also reported ongoing challenges in developing and automating Professional Practice Evaluation (PPE) tools.
Heitz also drew attention to the initiatives respondents reported had been fully or partially implemented. The most frequently mentioned initiative (83.6%) is fully or partially implemented electronic, paperless credentialing files for providers. Implementing an automated, paperless process for online provider applications (81.3%) and implementing an automated, paperless process for primary source verification (80.3%) are the second and third most frequently mentioned initiatives.
The trended data revealed upward movement across all process improvement initiatives. In addition, Heitz urged leaders to anticipate an increasing number of provider-based management systems. There has also been an increase in the use of applications that improve coordination, the method of delivery, and how documents are signed. There have also been changes in PPE, which remains at the low end of implementation.
Heitz encouraged leaders to embrace technology as a means of improving the application process. He also recommended that leaders seek to understand everything that is being asked of providers in order to better coordinate and streamline processes. He also urged leaders to evaluate their current documents. Are they all necessary? Are there any duplicates, and what type of signatures are required?
A significant majority of respondents (82.6%) reported having an onboarding program for new providers. The programs were focused on orientation to the electronic patient record, medical staff orientation and employee health. Respondents reported that the medical staff office or credentialing office were most likely to coordinate these activities.
Respondents were also asked if their organizations could quantify the time it takes to onboard providers; just 44.5% indicated that they were currently doing this. Heitz shared that this metric can influence the provider experience and satisfaction. “Additionally, if the process takes too long, providers may decide to look elsewhere. Also, the organization could risk losing revenue if onboarding, credentialing, and enrollment processes are not aligned,” said Heitz.
Purchase your copy today of the 2024 Annual Report on Medical Staff Credentialing. As a benefit to our HealthStream customers and hStream subscribers, you can access your free copy of the report from your HealthStream community site.
HealthStream’s annual report on medical staff credentialing can help your organization evaluate performance against the results of other organizations, analyze those areas in need of improvement and support you as you present performance improvement initiatives to your organization. Reach out to HealthStream today for your copy of this report, or you can watch the webinar here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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