HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
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View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThis blog post continues a 3-part series focused on employee engagement in healthcare, a vital component of every complete workforce development initiative. Here we are excerpting an article in the current issue of PX Alert, HealthStream's quarterly magazine devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience.
Turnover and retention are a growing problem for organizations across the continuum of care. Increased volume demands on our healthcare system mean that organizations cannot afford to waste time hiring the wrong people. Two of our partners, Assess Systems and NurseCompetency, help care organizations improve their hiring processes and identify and assess better potential candidates. The excerpted Q&As below explain how human resources professionals can make better hiring choices using tools from two of our partners.
Hiring Healthcare Workers Who Are a Better Fit: A Q&A with Olivia Salas, Director, Talent Solutions, Assess Systems
Can you tell us about your company and its expertise with healthcare talent management practices?
Assess Systems provides talent selection and people development solutions to organizations worldwide. For more than 25 years, it has assessed millions of people in a broad spectrum of industries and positions spanning 42 countries and supporting 16 languages. Assess Systems partnered with HealthStream to help customers make better hiring, placement, and promotion decisions by using behavior-based, non-clinical assessments designed for the healthcare industry: Select for Healthcare™ and Assess for Healthcare™. With HealthStream, we have an important, unifying purpose—to help our customers improve healthcare.
What are some of the big challenges you help care organizations address?
Assess Systems is changing the patient experience through improved hiring. We help organizations reduce unwanted turnover and hire those with the best fit, driving productivity, improving hiring efficiencies, and standardizing and enhancing the decision-making process. We also improve interviews by providing dynamic interview guides with behaviorally-based interview questions and candidate-specific probes based on the assessment results. Assessment reports also provide development suggestions to support the new hire’s on-boarding and development.
Focusing on a candidate’s innate personality characteristics and natural abilities, the assessment platform can save hospitals time and money by providing a tool that evaluates the candidate’s natural fit with the competencies most important for job success and provide additional insight into the factors that may help or hinder the display of desired competencies and behaviors.
Our product allows organizations to hire patient contact employees who have a service orientation toward patients, remain composed under pressure, are energetic and productive, and who adapt to change and work cooperatively with other staff members. It will also help identify those applicants with low integrity and who are poorly suited for caregiver positions.
Can you share any specific stories about customer achievements using your solution?
A leading healthcare organization/university requested assistance to create a customized pre-employment assessment to help identify top candidates for their high volume, patient-facing Clinic Assistant role. A criterion-based, predictive validation was conducted to identify the traits which distinguished top performers.
Outcomes
Results from the study showed the assessment clearly predicted which employees were the most successful on the job:
Use NurseCompetency to Identify Candidates with the Right Clinical Skills: A Q&A with Elease Caracci, EVP, NurseCompetency
Can you tell us about your company and its expertise with healthcare talent management practices?
NurseCompetency is on a mission to create a safer healthcare environment for patients and healthcare workers through the use of current, clinically relevant education, assessments, and technology. The core values that guide everything that we do include:
What are some of the big challenges you help care organizations address?
As a market leader in healthcare competency testing and technology, we are distinguished by our commitment to healthcare workplace safety and optimal patient outcomes. All of our materials are compliant with industry and government standards (OSHA/HIPAA/TJC) and help our customers ensure that in turn, they are always operating in compliance with these same standards—resulting in a safer environment for both patients and the healthcare workers who serve them.
In addition, as many healthcare organizations struggle to find and retain qualified clinical staff, we provide an EEOC compliant way to be more effective in hiring practices and staff retention. Effective pre-hire testing can allow organizations to identify clinicians who are qualified, and then provide a means for the on-going evaluation and professional growth of those employees, once hired. All of these factors can help to increase employee engagement, productivity, and reduce the rate of turnover.
Can you share any specific stories about customer achievements using your solution?
We’ll let one of our customers speak on behalf of our solutions: Kellie Hodge RN, BSN, Director of Nursing at Omega Hospital, has said that,
“The clinical exams from NurseCompetency play a key role in our talent management program—as they are used to measure and ensure that our clinical personnel are knowledgeable and competent to perform the tasks associated with their respective positions. The high level of authority among the subject matter experts consulted and the rigor in exam development both contribute to make NurseCompetency’s clinical exams among the best available anywhere for assessing competencies.”
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products