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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreThis HealthStream customer spotlight was featured in our most recent issue of PX Advisor.
Background
Baptist Health includes five nationally accredited hospitals, the region’s only children’s hospital, plus more than 200 primary care and specialty physician practices, children’s specialty clinics, home health care, occupational health, pharmacies, rehabilitation services, and urgent care. It employs nearly 9,000 staff, and operates over 1,000 beds, serving patients and families in Northeast Florida and beyond.
Situation
In June 2011, Baptist Health began its migration to a system-wide electronic medical record system (EMR). Under the theme of “SHIELD” (Safe Health Information and Electronic Data), Baptist Health implemented a system-side conversion to EMR in 3 stages. While the implementation of the EMR system offered many advantages for the system, it required much end user training and support, involving over 113 courses, over 1000 individual classes, and thousands of learning completions.
HealthStream Solution
Through the HealthStream Learning Center (HLC), system administrators and educators were able to set up and track courses and live training classes to support instructors, super users, and end users. A centralized process was established for configuring, publishing, and updating all of the SHIELD courses and class listings in HealthStream. In addition, a daily schedule was developed for instructors to forward class rosters to a central administrative team for documenting training completions in HealthStream and archiving the records. Since the SHIELD implementation at Baptist concluded in May 2012, HealthStream has continued to serve as an education and training platform for hosting and tracking EMR training for new hires, as well as managing upgrade training for existing staff.
Impact
Thanks to the HLC’s intuitive course management structure and flexibility, the Baptist SHIELD education team was able to configure and manage more than 113 courses and 1,028 EMR role-specific instructorled classes, resulting in a total of 13,854 individual learning completions. In addition, leveraging HLC Course Completion and custom reporting functionality, the education team provided weekly completion reports to senior leadership and adjusted training schedules as needed to ensure maximum participation. The ability to provide regular report data to leadership was a key factor in the high percentage of clinical user training completions. For example, at the conclusion of the Stage 2 training phase, 95% of the Downtown hospital clinical users and 98% of the Wolfson Children’s Hospital clinical users had completed EMR training.
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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