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Learn MoreThis blog is from a recent interview with Kevin O’Hara, HealthStream’s Senior Vice President, Platform Solutions, discussing how HealthStream is leading the way towards improved interoperability in healthcare.
O’Hara leads the effort to build the technology platform that supports HealthStream’s products. This platform also supports HealthStream’s partners and other organizations by enabling them to build products on top of that platform.
Pawlus began by asking O’Hara to define interoperability and discuss its importance to healthcare. O’Hara explained that there are two ways in which to think about interoperability. The first is interoperability between systems. This allows different systems such as HealthStream’s applications, hospitals, and third-party applications to talk with one another. The second aspect of interoperability is how those applications communicate with one another. O’Hara explained that communication is built on application programming interfaces (API). APIs establish the taxonomy that is essential to communication –systems talking to one another in a language that is understood by all of the programs as well as what they are talking about.
O’Hara also described something that is critical in healthcare – interoperability at the individual level. A consistent means by which to identify providers is essential to credentialing and patient safety. “Getting to a unique identifier for everyone in all of our systems, and ultimately for everyone who works in healthcare is a key focus of ours,” said O’Hara. This makes it possible to exchange data at the individual level across multiple systems and applications.
The current state of the art is not terribly advanced in terms of interoperability at the individual level. Currently, there is a national system to identify physicians and some advanced practice practitioners - the National Provider Identifier or NPI number. It is a helpful means of identifying individual practitioners, but it obviously does not extend to everyone who works in healthcare. There have long been efforts to create a similar system for nurses, but even that will still leave large numbers of people who work in allied health fields and ancillary services who would not be covered.
Recruitment and retention are, have been and will likely continue to be among the top issues facing healthcare executives. O’Hara shared that interoperability could take the friction out of these issues as it contributes to the understanding of who these individuals are – what is their experience, where have they worked, what is their competency, what are their credentials, and what training have they had. “Essentially, anything you need to know about a person before they can begin to work in healthcare, you should be able to find out from our platform,” said O’Hara. It also reduces the number of times that employees will need to enter (and re-enter) their education and work histories as well as their credentials.
Another area in which HealthStream supports interoperability is in medical device training. In some cases, staff need to be trained on medical devices prior to being cleared to use those devices. HealthStream can automatically communicate with those devices, allowing them to be turned on for qualified users. Of course, that requires seamless and accurate communication about precisely who that individual is and what they are credentialed to do.
Interoperability means that Human Resources professionals, Chief Nursing Officers and others can have confidence in a more efficient process. Rather than trying to manually aggregate information from a variety of different sources, that information is now available from a single source. It relieves both the employee and leaders from having to manually enter information from multiple sources on such things as licenses, certifications, work experience and education. Interoperability allows that information to be easily surfaced and reported for managers and senior leaders.
It also helps send a message to employees. It gives employers an opportunity to ensure that employees are getting what they need in terms of credentials and certifications and to help them build great professional portfolios. It can also surface any gaps and bring opportunities to employees wishing or needing to close those gaps.
HealthStream has ten applications that cover learning and development, credentialing and privileging, and scheduling. O’Hara pointed out that organizations can stack these applications, that are all working together, to ensure that an employee’s learning history, competencies, certifications and licenses can be used to build the optimal schedule for patients and staff.
HealthStream has recently introduced a developer portal that will create opportunities for developers of other applications and customer systems to easily see what is necessary to integrate with HealthStream’s systems. “As long as a developer looks at HealthStream’s documentation, they are going to be able to integrate their application with HealthStream’s,” said O’Hara.
O’Hara also shared that as part of the growing hStream platform, is the hStream ID, a unique identifier for individuals, The hStream ID acts as a passport for any individual working in healthcare as it is a unique identifier that can follow the individual across their entire career and across applications.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products