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Learn MoreIn a recent webinar, HealthStream’s myClinicalExchange team shared some exciting updates and enhancements to this solution as part of their quarterly update to customers. The webinar was moderated by HealthStream’s Daniel Pawlus and featured:
Scott McQuigg kicked off the fourth webinar of 2024 with the hope that the updates and enhancements will allow users to get even more out of myClinicalExchange. He also shared that through the first quarter of this year, HealthStream customers had placed nearly 121,000 students in clinical rotations and served more than 70,000 students. Nearly 600 clinical sites are hosting those rotations in partnership with more than 1,300 academic partners.
Shanti Gangadharan introduced some new features that will serve as building blocks for this and future releases of myClinicalExchange along with their functions. She shared that the creation of the hStreamID will be foundational for students and clinical sites alike. Students will be able to create that ID as they are setting up their myClinicalExchange accounts. Over the next several quarters, HealthStream will be introducing new reports that will allow clinical sites to identify future employees. It will also give customers access to an improved dashboard and better integration into HealthStream with improved access to learning and the myClinicalExchange workflow.
Gangadhara also shared that customers will appreciate improved user management which will allow them more self-sufficiency in managing their accounts by enabling them to manage their own users and link an unlimited number of people to their account. Clinical sites and academic partners are now able to activate and deactivate users and invite students to training without relying on support. A growing number of hospital and academic users are establishing super users to optimize the user management process.
Bintee Karia shared that new features in Release 2.4 were developed based on customer feedback from surveys and from analysis of support tickets. Observations from those two sources led the team to focus on optimizing the student onboarding process. She shared that this version will make it easier for hospitals and academic users by eliminating many of the account creation and login questions from students.
She shared updates on the following features and enhancements:
Half of all reported defects are closed by the HealthStream team within 7 days and 75% are closed in under 30 days, (this represents an 25% improvement in the speed at which defects are being closed). Davis shared that efforts to continue to improve the speed at which defects are closed are still underway with the goal of closing all tickets in 30 days or less.
Recent enhancements include improved email communications for hospitals and campus users when activating their accounts. The emails now include more detailed information about staff member roles, instructions on how to activate their accounts, and get started in myClinicalExchange creating a smoother start to their myClinicalExchange experience.
Jon Weber urged users to take advantage of the ability to have Super Users which will enable customers to distribute user management tasks to those Super Users, an approach that is not only more efficient, but can reduce the need for customer service interventions. He encouraged users to head to the myClinicalExchange Community site for supporting documents and other topics that users will find helpful when developing their Super Users. The myClinicalExchange Community is where users will also be able to access Tuesday Tips. The Customer Success Team, acting on feedback from the support and product teams, will create a weekly tip based on current hot topics.
Weber also shared that the newly-created Support Portal will eventually replace email as a means of opening new cases and will serve as the foundation for future support enhancements. In addition, the summer version of The Readiness Guide is now available and can be found on the Community site. As always, it will include helpful information on updating training, reviewing affiliation agreements, evaluating processes and information about upcoming workshops.
A full schedule of workshops based on seasonal topics is being offered between May and July. This list will be updated in August. Additionally, Gangadharan shared that the workshops would be recorded and that these recordings would be available in the myClinicalExchange Community. You can also watch the entire webinar here.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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