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View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreAttitude:
Attitude takes into account three things: our body language, our friendliness and our willingness to connect with our customers.
The body language that goes along with the words that we are speaking greatly influences how we are understood. In fact, experts tell us that how we speak is just as important as what we are saying! Our customers are our reason for being in the healthcare environment; our attitude should always be one of concern, respect and genuine caring.
As a customer yourself, do you remember those places of business where the staff was friendly and went out of its way to acknowledge you? Of course you do, since this was an environment where you felt welcomed. We exhibit friendliness by smiling warmly, introducing ourselves immediately, and never, ever ignoring someone. All our customers are equally deserving of attention.
Finally, we show the right attitude by meeting the needs of our customers or finding someone who can. We go out of our way to be helpful; for example, we don’t point the way–we accompany the customer to where they need to go. In addition, we always thank them for choosing us to provide their healthcare experience.
An attitude of service excellence is further exhibited by showing interest when a customer speaks to us. Each one, without exception, should be treated as if he or she is the most important person in our facility; and rudeness is never acceptable. We are attentive to the customer’s immediate need, or gladly take the individual to someone better equipped to provide the service. We always apologize for problems and inconveniences, and enthusiastically carry out service recovery.
Lastly, we recognize that our customers have a sense of urgency and show them that we value their time. Customers are not an interruption of our work; they are our focal point, and caring for them with an attitude that shows we value them should be our daily goal.
Appearance:
How long does it take to make a first impression on a customer? Just seven seconds, according to popular research. How our customers perceive us in that brief time is very important because it sets the stage for their entire healthcare experience. A first impression is sometimes referred to a “moment of truth” because customers believe that what they are hearing, seeing or feeling is reality – that is, the truth of the situation. No matter that their first impression is merely a snapshot of less than one moment in time. It is perceived as genuine: who we are, the quality of service that we deliver, or our physical environment of care. Needless to say, making that first impression a good one is crucial.
Moments of truth are directly impacted by the appearance of staff as well as that of the workplace, both of which are a direct representation of our organization. When we dress appropriately for the job and wear our name badges so that they are easily readable, we project professionalism to our customers. We not only create a good first impression, but we also reinforce our culture of quality through attention to personal appearance. The same principle applies to our healthcare setting. When we take pains to keep our workspace uncluttered and to pick up trash in hallways and public areas, we are sending a positive message to those who enter the doors of our facility for the first time. We should always take pride in how we present ourselves and in the facility itself. Doing so conveys respect for customers and their expectations.
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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