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Learn MoreIn a recent conversation with Vickie Harris, the President and founder of QEC Partners, and the immediately past board chair of the Middle Tennessee Council on Aging, we how some post-acute and non-acute providers may not make it to the world of value-based care in their current forms.
Winners and Losers – There Will Be Some of Both
Harris does not believe that every post- and non-acute provider that exists in the marketplace today will survive the transition to a pay-for-performance system. When asked about what would distinguish the survivors from the rest of the pack, she readily pointed to the importance of strong leadership and a formal business plan. The structure and management of an organization must ensure that every employee should understand their role within the context of the bigger picture. “If we’re onboarding people and they don’t understand what our expectations are [for them], we’re setting ourselves up for failure,” says Harris.
Focus on Consumers
In addition, it will become increasingly important to understand consumer expectations and have a more customer-friendly approach to care. Failing to meet those expectations may have an impact on the perceptions of care measures that in turn will drive at least some of the calculations determining reimbursement. Harris believes that the challenge will be to identify and close the gap between what organizations are currently doing and what consumers actually want.
Strengthen Communication
Post and non-acute providers will need to transition from a model that has been primarily focused on just delivering the healthcare or non-acute service to a model that begins with trying to understand and integrate the consumer’s expectations into the experience. That is going to require more and better communication. “People have choices. We’ve got to balance out our models around consumerism and creating that user experience,” says Harris.
Collaborate with Partners on Technology and other Systems
Harris also encourages collaboration—something that will be critical for some of the small providers that are fairly typical in the non-acute market. A failure to collaborate on operational issues such as technology and human resources may force some of the small providers out of existence. Harris recommends that they start now to form collaborative networks with their competitors in order to create the necessary infrastructure for technology, education and competency that will allow them to thrive in the age of value-based reimbursement.
Harris believes that quality, efficiency, and collaboration must be integral in the business models of the post- and non-acute providers that will thrive in this new era of pay-for performance reimbursement. She urges post and non-acute providers to:
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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