Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

CredentialStream named the top credentialing software by G2
REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

blog

Sustaining The Standards of Performance in Healthcare

April 1st, 2021
April 1st, 2021
This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes.

In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.

Keeping these conduct expectations in the forefront of the work environment is a matter of continuously reinforcing them through a variety of means. The first is a Standard of the Month initiative, a celebration that focuses on a specific behavior each month throughout the year. The organization can use patient satisfaction survey or HCAHPS results as a tool for selecting which behavior to highlight; it would be chosen based on opportunities for improvement as noted in the survey results. For example, if survey items measuring courtesy and friendliness are important to patients but the organization scores low on these items across many departments over several months, Attitude would be selected as a Standard for a following month.

Focusing on a particular behavior and its importance involves several actions that take place throughout the month. First, information about the featured Standard is posted on department communication boards. It is woven into the daily huddle material, and games or contests are used to call attention to it while providing an element of fun. Finally, a successful initiative celebrates employees who have exceeded the expectation of the featured standard by rewarding and recognizing them. When you showcase each Standard in this manner, you heighten its importance to your organization and the service excellence that results.

Additional means of maintaining emphasis on the Standards are:

  • List them on permanent signage throughout the organization.
  • Include the Standards in annual performance evaluations.
  • Use a system of reward and recognition to reinforce the Standards.
  • Print the Standards on the back of name badges.
  • Utilize as screen savers on computers/workstations.
  • Call attention to them during employee town hall meetings.
  • Offer leadership and employee development classes that focus on the Standards.
Request Demo