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Learn MoreAre you curious about what it takes to outperform your emergency department peers and sustain that level of performance year after year? One of the most common questions we get as we work with our Patient Insights customers is “what are your top performers doing to be so successful?” Each year, as we compile our national emergency department database we are struck by the consistency of the facilities that rank at the top.
We contacted the directors of some of the most successful emergency departments among our customer base to learn what they do differently and to see what they believe will be their biggest challenges in the months to come. This article looks at their feedback and attempts to unlock the secrets to their success.
Where Will Top ED Performers Focus Their Efforts in 2014?
Most of us are able to quickly list a number of challenges that occur on a daily basis in the emergency department. From volume and throughput issues to caring for the uninsured and staffing shortages, challenges are not in short supply. So, we asked our Top ED Performers to rank where they anticipate focusing their efforts over the next 12 months.
A Focus on Patient Experience and Patient Satisfaction
The vast majority said they anticipate placing the most attention on the patient experience and patient satisfaction. It comes as no surprise that those with the highest patient experience scores plan to continue their efforts. Sustaining high scores is a long-term endeavor that is never finished, and it is no accident that these facilities achieve the highest patient satisfaction scores. It is also right in line the Center for Medicare and Medicaid Services’ (CMS) plan to soon require that hospital emergency departments collect patient experience ratings through a new CAHPS survey.
The New ED-CAHPS Survey Ranks High
We anticipate that those currently performing at the top of our ED database will continue to be successful on the new ED-CAHPS survey. Following close behind patient satisfaction are patient safety and quality, strategic planning, and inter-departmental collaboration. Our findings are very similar to those reported in The Beryl Institute’s 2013 State of Patient Experience survey findings. In the Beryl study, respondents rated the top priorities as:
ED Patient Volumes Expected to Rise
Not ranked in the list, but mentioned as another challenge that our top performers expect to face in the coming months is an increase in patient volumes. An unexpected early consequence of the Affordable Care Act has been increased utilization of the emergency department among the newly insured. Industry experts and healthcare workers alike are predicting that the newly-insured will have trouble navigating the system and will increasingly turn to the emergency department for care instead. As a result of higher volumes, many expect challenges with patient throughput and maintaining shorter wait times.
This article also includes:
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
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View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
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View All ProductsHealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
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View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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