Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

CredentialStream named the top credentialing software by G2
REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

blog

Year-Round Focus is Key to Improving Physician Satisfaction & Engagement

April 1st, 2021
April 1st, 2021

This blog post excerpts an article by Barbara R. Paul MD, Former CMO, Community Health Systems and Former Director, CMS Quality Measurement & Health Assessment Group in the Q4 2015 issue of PX Advisor, our quarterly magazine designed to bring you thought leadership and best practices for improving the patient experience.

Physician survey results are invaluable for hospital leadership as they work to understand and improve nursing, operations, and quality of care. Given the daily pressures of running a hospital, it is understandable why survey results might be given a quick view and filed away. Experienced administrators know, however, that the very items driving physician satisfaction and engagement are the core elements of a well-run hospital. These administrators use the survey as a year-round operational and management tool.

Not a Once a Year Event, Rather a Year-round Process

Data collection during the survey is just one step in a year-round process of assessing and improving operational success. The most successful administrators have a year-round dialogue with physicians about the very topics contained in the survey. After a survey, they:

  • Dig in behind the answers with some key physicians (such as those on the Med Exec Committee or a physician advisory group)
  • Create explicit action plans directly from survey results, with members of management held responsible for results
  • Provide updates to physicians over ensuing months (…and keep getting additional input) • Remind physicians frequently of these surveydriven improvements
  • Then remind them again when encouraging physicians to fill out the next year’s survey

When the survey is used in this way, response rates in excess of 50% are common (meaning that results are highly reliable), and real progress can be seen year over year. This becomes a mutually reinforcing cycle for improvement—doctors see survey results being used to drive positive changes, so they are willing to devote time and energy into completing the survey candidly and in a timely manner, so administration has real data from which to achieve ever-improving care and operations.

This article also includes:

  • The Subtleties of Communication
  • Survey Results in Higher and Lower Performing Hospitals
  • Are We Talking Satisfaction or Engagement? Or Both?
  • Elements of Success for Systems with Multiple Hospitals
Request Demo