Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

CredentialStream named the top credentialing software by G2
REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

customer story

Avalon Health Care_688x376

Avalon Health Care Implementing Quality Manager, formerly known as abaqis®

May 28th, 2021
May 28th, 2021

In 2008, Avalon Health Care was in the process of re-evaluating the Quality Assurance (QA) program for their 38-facility organization covering five states. “We had a procedure that was really a systems review process and we wanted to change to a more outcome-oriented system,” Nani recalled. “We knew the survey process was going to be changing to the QIS process that was supposed to be outcome oriented, so we figured we would model our new system after it.”

They downloaded all the QIS survey information and began creating their own paper-based process. Nani remembers them thinking it would be nice if somebody came up with a software program to do what they were building themselves. About this time, one of their regional nurses heard about our Quality Management System. Nani discovered Providigm would be presenting Quality Manager at a convention in Las Vegas. She convinced their COO to join her, and as they sat in the front row listening to our presentation, she turned to him and said, We absolutely have to have this.

The timing also worked well for Avalon, because Providigm was just starting surveyor training in Washington State where they have facilities. We worked with Avalon to arrange train-the-trainer sessions with key staff on Quality Manager. Their staff then implemented the system company-wide. According to Nani, The Quality Manager system has been very easy to implement. It’s been easy to teach to our staff, and it quickly became part of our regular routine.

Avalon’s QA program utilizes Quality Manager across all levels of their organization. Each facility individualizes a plan for conducting assessments, while regional and corporate QA personnel assist with action plans and review activity. Results have been realized system-wide in terms of QA and performance improvement. While state averages for citations increased with the first QIS surveys from 8 to 11, Avalon’s decreased from 8 to around 5. It’s one of the top tools we utilize, and I can’t imagine not having it, exclaims Nani.

Request Demo