Updated: September 22nd, 2023
Published: January 4th, 2022
Updated: September 22nd, 2023
Published: January 4th, 2022
About the Customer
CHRISTUS Health is a large health system headquartered in suburban Dallas, with 600
facilities and 15,000 physicians across four U.S. states and three Latin American countries.
Challenge
While exploring new opportunities to improve new
graduate nurse onboarding, CHRISTUS Health chose
to pilot HealthStream’s Nurse Residency program at
one of their facilities. Their specific challenges included
preceptor training, better onboarding, and targeted
support for new nurses.
Solution
After initial assessments and customization of the
training, stakeholders laid out a full year’s residency
training in advance, quickly plotting a course for the
future. The rollout was considered a success, prompting
another CHRISTUS facility to choose the program. In
addition to evidence-based courseware, stakeholders
were particularly interested in the dashboard and
control center, specifically for more visibility into
learner’s course progression.
Results
CHRISTUS Health has used the results from the pilots and
successive years’ usage to fine tune their plans for future
nurse residency cohorts. Both organizations measured
increased nurse confidence, with new nurse retention at
one of the facilities improving by 12% with continued gains.
This has resulted in a sizable $1.4 million in annual savings,
as well as the achievement of the Practice Transition
Accreditation Program (PTAP) credential, an attractive
feature for new graduates eager to work with a high
achieving facility.
“The beauty of this program is the blended learning model. We used a combination of lectures from our internal experts, online courseware from HealthStream and its content partners, and group discussions guided by a facilitator, an educator, or one of our nurse leaders.”
Michelle Hammerly | Regional Director of Education, CHRISTUS Southeast Texas St. Elizabeth