Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

CredentialStream named the top credentialing software by G2
REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

customer story

Lorien Health Systems_688x376

How Lorien Health Systems Implemented Quality Manager

April 1st, 2021
April 1st, 2021

Based in Maryland—one of the first QIS states—Lorien Health Systems was one of our first customers to implement HealthStream Quality Manager, formerly known as abaqis®. In fact, we worked with Lorien and trained them in using Quality Manager even before the state surveyors were trained in QIS. As Lorien’s vice president of clinical affairs, Wayne Brannock recalls, “The state actually asked if they could come and train their surveyors in one of our facilities, so we wanted to get Quality Manager started first to compare and contrast what we found versus what the state surveyors would find on stage one of the survey.”

Wayne discovered what he quickly dubbed “The Five Most Important Words in QIS,” which are: “Is this acceptable to you?” This simple question not only changes the way facilities are surveyed, it transformed the way Wayne and Lorien approached customer service across their multi-facility company. Wayne recalls when he first realized the impact of this seemingly innocuous question:

“It was the first interview I ever did using Quality Manager, and it was with one of our long-term care residents. I asked her about waking time, and she said she didn’t participate in that decision. I then asked, ‘Is this acceptable to you?’ She sat herself up very proper looking and said, ‘No, it’s not.’ At that moment things hit home—we never actually asked the residents what they wanted in many respects. That one response sparked the realization that we needed to start listening to our residents more. It was also the moment we changed our approach.”

They quickly found transitioning to a more patient-centered focus wasn’t as difficult on their staff’s workload as they expected. Bathing and waking schedules had been based on blocks of rooms. Now, they ask about preferences during the admission interview. Shifting bathing and waking schedules to an individual patient basis didn’t significantly shift the workload to any one shift or day as they expected, but it has made a huge difference with residents.

Some of the issues Quality Manager illuminated were amazingly simple to fix. “It’s amazing, says Wayne. “Sometimes it’s a matter of us doing the complex things well in long-term care, but simple things like giving the option of coffee instead of juice between meals escape us.” From a customer service perspective, using Quality Manager helps Lorien’s residents and their families feel more empowered in their own care. “We’ve always talked to our residents,” Wayne states. “Now we’re talking about more meaningful things.”

Request Demo