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View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
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View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
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View All ProductsAdvanced resuscitation training with a care-based learning approach that reduces the likelihood of cardiac arrest.
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Learn MoreWith three hospital campuses, Garnet Health serves a population of 450,000 throughout Orange, and Sullivan counties and a portion of Ulster county. Headquarters is located in Middletown, NY. There are a total of 419 beds system wide, including 383 beds in Middletown, NY; 154 beds in Harris, NY; and 15 beds in Callicoon, NY which is a Critical Access hospital, two MECs, two Credentials Committees, and two sets of bylaws. Garnet Health has a total of 3,300 employees, 900 of which are medical staff.
Garnet Health is a New York State, not-for-profit organization headquartered in Middletown. The organization is dedicated to improving the health of their community by providing exceptional healthcare. As such, they strive to go above and beyond in providing an excellent patient experience. When Garnet Health made the decision to sunset their credentialing software, they launched a search to find a solution that was more cutting-edge and could provide more robust automation.
"We were drawn to a solution like CredentialStream because we wanted to avoid unnecessary errors, potential data loss, and wasted time. We wanted a cloud-based system that allowed us to view everything in real-time."
Fred Conklin, Director of Medical Staff Services, Garnet Health
Clunky medical staff processes
While Garnet Health’s initial application process was mostly electronic via an external, contracted vendor, the reappointment, approval, and appointment processes were handled manually, via paper. This meant applications were received from different portals and in different formats, leading to confusion and wasted time.
Long processing times
Due to their hybrid model, utilizing both electronic and paper processes, the application process took approximately 6 months from start to finish.
Limited access to database information
Garnet Health’s documentation was stored within their internal database, not on the cloud. Any information received, via email or fax, had to be saved on the shared drive and added to the database, another time-consuming task allowing room for errors.
Garnet Health knew if they were going to change
their processes, that it would have to be done with
full support from the entire medical staff. Why?
Because they would be the ones utilizing the
solution day in and day out. They wanted to ensure
every role and workflow was accounted for. They
chose CredentialStream for its:
Streamlined initial and reappointment
applications
This provided Garnet Health with the simplicity of
having all initial and reappointment applications
processed through a single system.
Ability to combine application configurations
Previously, all three medical campuses had
separate applications, but with CredentialStream,
Garnet Health could combine them. This
significantly diminished the burden to providers as
they only have to complete a single application.
Ability to standardize documents and
release forms
CredentialStream’s continuously updated best-practice
content libraries and industry-leading data
sets allowed the standardization of documents
across all campuses to be easier and seamless.
The provider Hub
With a centralized portal, Garnet Health could offer
providers and clinical leaders a direct connection
to key credentialing processes and information,
and the ability to maintain their own profiles,
preferences, and much more.
Garnet Health took a phased approach towards implementation and had participation from every role within its medical system that would be utilizing CredentialStream workflows to help with the rollout. Their implementation was completed entirely via remote work, due to the COVID-19 pandemic.
Standardized Privileges
Garnet Health was able to fully standardize its privileges with CredentialStream’s library of best-practice privilege forms. Providers can now request and track privileges granted online via one source.
Easier Provider Document Management
Providers can complete applications and request privileges online, giving them more time to spend with patients and less time on paperwork.
Increased Staff Productivity Levels
With less time spent working through a hybrid system and working manual processes, medical staff is able to accomplish more in a shorter amount of time.
Faster Processing
With CredentialStream in place, Garnet Health spent less time on data entry and management, and less time manually retrieving verifications. This led to a reduction in appointment turnaround.
"CredentialStream is constantly being updated, which means you have the ability to continuously optimize and make use of the solution in a powerful way that is best suited to your needs."
Jennifer Trujillo, MSS Operational Manager, Garnet Health
Garnet Health is dedicated to improving the health of their community by providing exceptional healthcare. The flexibility provided by CredentialStream will allow it to streamline its processes further by:
They also plan to use its privileges and the data housed within the system to obtain quality metrics, and also to deploy electronic decision process functionality they have not yet had a chance to explore.
"We were all able to have input, see what works, and what doesn’t, and make sure that everyone is putting in the information accordingly to work well with our department. It was a great exercise for us to familiarize ourselves with the system and ensure that we’re all on the same page as a department."
Fred Conklin, Director of Medical Staff Services, Garnet Health
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsHealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All Resuscitation