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Learn MoreResurrection Healthcare (RHC) adopted an online orientation program that delivered and tracked completely through the HealthStream Learning Center. This addition allowed the following advantages:
Resurrection Healthcare (RHC) is a community-based not-for-profit healthcare organization located in Chicago. With over 15,000 employees, its more than 100 sites of care include 8 hospitals, 9 nursing and rehabilitation centers, child care, retirement communities, home health and outpatient surgery. RHC provides orientation to an average of 300 new employees every month. In its instructor-led form, this orientation occurred every Monday at rotating locations within the RHC system. The eight-hour course involved multiple content presenters, as well as a facilitator.
RHC’s education department was asked to cut 4% from its budget. Specifically, it was also asked to maximize the use of our learning management system (LMS), the HealthStream Learning Center, by making our System New Hire Orientation available online instead of instructor-led.
I was able to listen, read, view, and interact with the program—exactly how learning should be! I am excited to work for Resurrection! - RHC Employee Evaluation
RHC created an online orientation program that incorporated our audio and video learning modules, as well as our exams, acknowledgement forms and evaluations. This online orientation program was delivered and tracked completely through the HealthStream Learning Center.
RHC’s first step was to meet with system-wide committees to discuss our existing content. Orientation information involved multiple subject areas, including human resources, security, mission, infection control, safety, compliance, spiritual services, employee health, performance, and educational & organizational development. Not only did the hospital staff provide an RHC storyboard and tips sheet for all content, but it worked with everyone in the committee/group to help them develop their online module, as needed. RHC elected to conduct a two-month pilot project for the new online orientation program. This pilot involved three of eight RHC hospitals, as well as Home Health and System Services.
For the first time ever, RHC employees could start their orientation any day of the week and at whatever time was appropriate, regardless of the shift that they were hired to work. RHC examined every aspect of this experience, including course content and setup, student feedback, manager feedback, and human resources feedback, and used its conclusions to further enhance our online orientation approach. HealthStream’s clear experience and leadership in launching programs within hospitals, as well as its all around healthcare expertise, was invaluable in helping RHC to shape a successful orientation program.RHC’s orientation ended up including 23 authored modules that met all internal and external agency requirements and took approximately four hours to complete. The completions now occur all days of the week. New hires have 30 days to complete their orientation at their own pace, in whatever of combination of time that meets their obligations.
Using the HLC to deliver an online orientation program for new hires kept them in the actual working environment four hours longer than when RHC conducted instructor-led training. RHC made the orientation experience far more flexible within the organization, in terms of time, location, and shift. It provided what employees had been telling it that they prefer—orientation that can be interrupted and resumed, as well as followed at whatever pace and speed seems most natural for the individual learner. Cost savings from this innovation were significant, in terms of our resources required, training facilities need, and staffing obligations for learners and instructors. There were also less scheduling headaches in terms of filling location-specific classes as well as making sure specific materials and instructors were available.
Thank you for allowing me to progress at my own speed.
- RHC Employee Evaluation
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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