HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreRecently, HealthStream discussed healthcare employee career development with Patricia Cooper, DNP, RN, NEA-BC, Vice President of Clinical Operations for Quorum Health Resources (Quorum). Quorum is a well-known, 30-year-old integrated professional services company, providing both for-profit and not-for-profit hospital management and consulting services. They also provide lifelong learning for their employees as well as tools and strategies for their clients to support lifelong learning programs for their employees. In addition, The Quorum Learning Institute educates more than 10,000 healthcare professionals each year. Ms. Cooper offered the following best practices for fostering a culture of lifelong learning:
Use behavioral assessments as part of hiring.
Before employees are hired, we conduct behavioral interviews to help us look at detailed examples of their work, certifications, etc. We want to see that they are excited and enthusiastic about their work. We usually tell very quickly when a hired employee is not the right fit. It might show up in late reports, lack of detail in reports, or a lack of interest in next steps and key metrics.
Take a rigorous approach to employee evaluations.
Our process starts with self-evaluations, which serve as the foundation for lifelong learning. Self-evaluations help employees establish where they currently are, where they want to be and then develop a plan to get there.
Have a plan for how to grow all employees.
We also utilize a tool called the Healthcare Competency Framework, which introduces different roles within Quorum who they may interact with as well as the technical requirements of the job. The framework includes expectations of employees from a practice and professional development standpoint and the level of experience that is required, business development expectations, credentials, additional certifications, and practice-specific expectations.
Help staff members establish their development plans.
Employees can develop plans to move across disciplines, to move up within their discipline and within the organization. This system creates a detailed and individualized plan. To begin, employees work with their managers to identify their goals. From there, a plan is established that includes a detailed timeline, areas of focus, and necessary competencies to develop for new or expanding roles. This plan might also include educational items that should be completed and milestone tasks that must be accomplished.
Provide tools that generate development opportunities
We provide access to information so that our employees can succeed with their development efforts. These resources may include newsletters, professional associations, conferences, etc. This process is especially helpful for employees who do not have defined professional goals. Through our professional development efforts, employees can discover exciting career opportunities. In addition, our employees work closely with their managers to anticipate client needs and connect the dots between what they are learning and how they can use that information to better meet client needs.
Encourage employees to move within the organization.
eLearning is a great tool for RNs and for management. We need to help nurses develop and move away from task orientation to understand the bigger picture of patient care. It is important to recognize the nurses who are experts in their field and also have the leadership potential to help move the organization forward. We use a tool to identify and determine where our nurses lie on the continuum of various levels of nursing, from novice to leader. Strong leadership, communication and decision making skills as well as executing great patient care—are some characteristics of a nursing leader.
We also developed a tool that helps nurses move towards more of a shared governance model. This cannot be done exclusively by the CNO. These tools help to identify and to mentor and develop staff to become an integral part of the team that will implement the shared governance model. The tool also helps identify leaders (and those who are perceived as leaders by their peers).
Learn more about HealthStream’s talent management solutions.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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