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View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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Learn MoreHealthcare can be a slow-moving and cautious industry. That’s understandable, since it’s very exposed to multiple rapidly changing market forces, ranging from new technology to shifting care-reimbursement platforms. One area where it can’t lag, however, is the human resource-oriented areas of employee training, assessment and retention.
That’s why many organizations are turning to gamification, which brings the high-tech world of gaming as recreation into the workplace to create innovate, unique ways to engage employees and improve performance, says Lea Sorrentino, Senior Digital Strategist at HealthStream’s partner Bunchball, a solution provider in the world of gamification.
For example, one should examine employee retention. This is a key strategy objective for essentially any organization, particularly in healthcare. The problem is that that training can be very overwhelming if not administered equitably or consistently. No employee wants to feel inadequately trained, and much turnover happens because people don’t feel like they’re oriented to their job and they don’t know where to go or who to ask for help, Sorrentino says.
“Where we’ve seen gamification have a large impact is by creating a kind of self-service, self-initiated training,” she adds. “Because it clearly lays out the path of how to get from onboarding to more experienced to tenured. It shows you what you have to do next, and it provides feedback in real time of what you’re doing well or where you need to grow. It takes a lot of the ambiguity out of, ‘Where am I in my career and what do I have to do to excel in it?’ New employees often get trained but don’t know how that training is applicable to them, and don’t know how to make that training work in terms of career development. Gamification helps take that and make it much more transparent.”
Creating priorities and paths forward
How does gamification provide those interactions? By merging traditional learning with visuals to create a more immersive training and development experience, it:
“All of those things kind of feed you emotionally as well as provide a lot of clarity on how you’re doing within your career,” Sorrentino explains. “Those are ways that you can use game mechanics to enhance all these things that already exist and connect them to be much more uniform.”
Healthcare organizations are experiencing shifts and undertaking change management due to how quickly and how effectively they must align their staff to changes that are occurring with their organization, as well as within the industry at large. Gamification may be a new way to teach them how to be more effective and more efficient. It looks different from traditional learning models and environments, however, so employers must be prepared to work for buy-in, particularly with non-Millennial employees whose gaming experience may be limited or nonexistent.
“Nurses move in a very time-based way through their clinical ladders or to get certifications,” Sorrentino says. “With these programs [more seasoned ones] are immediately viewed as ambassadors or have higher status, which most people love whether they are a Millennial or not. They love to be thought of as a leader, and we provide recognition for previous accomplishments. That’s still going to be motivating to nurses who have worked at an organization for a long time but might not have the title of supervisor or above. They still have a bunch of knowledge, and gamification can provide acknowledgement: Look at all these certifications, look at all these years served, look at the knowledge that I have. I am now an authority in this community. That helps with engagement for people who are not Millennials.”
Lea Sorrentino is Senior Digital Strategist at Bunchball, Inc., a leading gamification solution provider and HealthStream partner, where she has worked with Fortune 500 clients across multiple industries to help them focus on supporting and maximizing consumer and employee engagement. Sorrentino has more than seven years of strategy experience servicing notable customers like Urban Outfitters, Cisco, Volkswagen, Marriott, Honeywell, FedEx, United and Cargill. She also is a multi-media artist whose work has been exhibited nationally and internationally.
This blog post is taken from a HealthStream Second Opinions Podcast that was recorded recently. To hear Lea’s full discussion, click here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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