eBooks

eBook: The Impact of Communication on Healthcare Outcomes

The principles of communication are straightforward, but when dealing with patient care can be much more complex. Research shows that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s health outcomes, as well as patient satisfaction and experience of care. Optimizing communication across the organization is vital for developing employees, ensuring efficiency, maintaining accuracy and providing a better experience of care for your patients. Effective and consistent communication is much more than just spoken words. Actions are just as critical to ensure understanding and practical steps to ensure communication is optimized in every relationship throughout your organization. In this eBook, clinicians share their experiences in communicating with patients through actions and words and we explore the importance of effective communication for improving patient care.

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