White Papers

Accountable Care Organizations: Patient Experience?

To better assess and compare the quality of healthcare, many provider organizations have started to administer the Consumer Assessment of Healthcare Providers and System (CAHPS®) Clinical & Group Survey (CG-CAHPS), which asks patients to report on their experiences with physicians and their staff. The survey includes versions for patients receiving primary care, specialty care, and pediatric care.

Endorsed by the National Quality Forum in 2007, this standardized survey is increasingly becoming the instrument of choice for health systems, health plans, medical groups, and accountable care organizations (ACOs) to evaluate and improve the care patients receive. In some cases, use of this survey has become a requirement.

In discussing ACOs and CG-CAHPS, this white paper includes:

  • History of the Consumer Assessment of Healthcare Providers and Systems (CAHPS)
  • Clinical and Group CAHPS (CG-CAHPS) Overview
  • What Issues or Concerns Still Exist with CG-CAHPS?
  • Let’s Begin to Think About and Plan for CG-CAHPS – Q&A with Cyndi Tierney, CG-CAHPS Expert and HealthStream Consultant

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