Identify Priorities and Next Steps To Improve
Our assessment identifies your emergency department’s unique opportunities for improvement by uncovering the gaps between patients’ expectations and their actual experiences. The assessment determines whether there is consistent alignment between employees—from senior leaders to frontline staff— and organizational goals.
Our experts from the HealthStream Engagement Institute will review your organization’s current performance and historical performance trends to identify strength and gaps in the patient experience. An assessment consists of a review of current patient experience improvement initiatives, on-site observation through rounding, interviews, and focus-groups, and a customized recommendations roadmap.