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Service Recovery Booklet


Service recovery is the process of making things right after something has gone wrong with a healthcare experience. It’s doing all that we can—in a sincere way that satisfies the customer—when service has failed. These best practices will help you understand ways to handle customers’ concerns or complaints quickly and to the customer’s satisfaction; research shows that a “recovered” customer is actually more satisfied than one who did not experience any problems at all.

    Availability: In stock

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