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Learn MoreClear, effective, and transparent communication is critical in healthcare. It is essential to clinical quality and safety, and it also crucial to the professional growth and self-assurance of clinicians throughout their careers. It is vital that leaders have strategies for proactive versus reactive communication. A recent HealthStream webinar shared strategies for creating an environment of empathy and support to improve communication and boost self-assurance while reducing turnover rates.
The webinar was moderated by Raegan Phillips, HealthStream’s Marketing Coordinator, Clinical Programs, and featured presenters:
Billingsley shared the “why” for Perception Strategies and Task to Touch. “My why is the goal to equip staff with practical communication strategies and tools that promote successful conversations and provide the ability to handle conflict,” said Billingsley. She believes that it is important to share the “why” as it provides clarity which can boost communication and trust, creates a strong motivator, and promotes team unity. Leaders need to create a productive and engaged culture and that begins with building confidence through communication.
Citing the research of Malcolm Newell on adult learning, Billingsley urged healthcare leaders to remember what adult learners want, specifically:
A one size fits all approach does not work for the varying needs of adult learners. In addition, a recent Microsoft survey found that goldfish have slightly longer attention spans (9 seconds) than humans (8 seconds) making short lessons focused on a single topic crucial for adult learners.
Billingsley went on to share that characteristics such as emotional intelligence, good communication skills, and problem-solving abilities are contributing factors to resiliency – a major topic in post-pandemic healthcare. As communication failures are frequently identified as a significant contributor to workplace failures and conflict, it makes sense that improving communication can build resiliency and improve job satisfaction.
She encouraged leaders to build communication skills by focusing on improving listening skills, focusing on the way forward and selecting only a few reliable communication sources.
Emotional intelligence is fundamental to good workplace communication and “aha” moments help us to learn from experiences. Billingsley defined emotional intelligence as the ability to understand and manage emotions effectively. It helps us moderate how we come across to our colleagues. An “aha” moment is a moment of sudden clarity, insight, or inspiration that provides insight, recognition, and/or comprehension. “In training, we try to create conditions and use scenarios where “aha” moments are likely to happen,” said Billingsley.
The National Institutes of Health conducted a time-motion study amongst nurses and found that nurses spent about three hours of every 12-hour shift communicating. Given the significant amount of time that nurses spend communicating, what are the specific skills that nurses feel they need to improve? When asked, nurses said that they need help navigating conflict, responding to dismissive providers, strategies to address difficult patients, and how to have conversations during which they may be concerned, uncomfortable, or addressing a safety issue. Nurse managers and educators reported needing help with giving and receiving feedback, successful handoffs, clear communication, conflict management, and patient advocacy.
Task to Touch lessons address a variety of healthcare communication topics including effective communication skills for conflict resolution, empathy training to help better manage emotional patients, and models for successful handoffs between clinicians. Lessons include real-life scenarios and instruction on how to improve each interaction.
Ficarra announced that beginning in July, HealthStream will be launching a new 15-video Task to Touch video communication series. The series focuses on three main areas.
Task to Touch has also made a free communication guide available. The two-page guide can serve as the foundation for a communication tutorial.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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