Solutions

Solutions powered by SVG logo for hStream platform.
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

CredentialStream named the top credentialing software by G2
REPORT

2024 Annual Report on Medical Staff Credentialing
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
BLOG

Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
BLOG

HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
Webinar

Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

< HealthStream Resources

blog

The Leader's Role in Creating and Promoting Standards of Performance for Healthcare

April 1st, 2021
April 1st, 2021

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes.

Standards of Performance can be used in numerous ways to help select applicants who are well suited to the healthcare organization’s culture. We look at best practices for using healthcare standards of performance and make some specific recommendations. 

When you as a leader visibly role model the Standards, you make a very special and meaningful impact. First, it shows that you embrace what the organization teaches and promotes. You are demonstrating personal accountability. Second, as your staff observes you measuring up to the Standards, everyone becomes further motivated to adhere to this set of behaviors.

Acting on the Standards, living them, and engaging staff to participate should be your goal as a leader. When you see a staff member exceeding service expectations through a Standard, recognize that high performance. Show your team members that these behaviors are not just a set of words. They are actionable behaviors representative of your organization’s mission, vision and values. They are behaviors for everyday which can directly contribute to the customer satisfaction of all who are a part of - and come in contact with - your healthcare environment. You should:

•  Lead by example
•  Reward and recognize excellence
•  Celebrate wins
•  Keep focus on the Standards of Performance

In Conclusion

Think of your Standards of Performance as benchmarks for success. They are the observable behaviors and actions which explain how the job is to be done in order to achieve high performance. So ensure that the Standards you choose to deploy are more than just words in a frame hanging on a wall. We suggest that you:

•  Incorporate them in daily communication that reinforces their importance.
•  Implement a Standard of the Month initiative to help hardwire and
sustain the behaviors.
•  Reward and recognize employees who show spectacular representation
of a Standard.
•  Celebrate as your team members improve customer satisfaction scores
through commitment to the behaviors.
•  Encourage leadership accountability through role modeling the behaviors.

In turn, you will be rewarded by employees who take ownership–
they become deeply engaged in your culture and totally committed
to your organization and its customers.

Request Demo