Solutions

Solutions powered by
Learn More.
Frame 586 (1)

Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

Learn More

NEW TO THE STORE

hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting and connectivity for your organizational needs.

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

LATEST & POPULAR

BLOG

Join Us at Thrive24: The Ultimate HealthStream Credentialing User Group Conference!
BLOG

Gen Z Enters the Workforce: How Healthcare Can Adapt Training Programs for the Next Generation
BLOG

Telehealth: From Pandemic Tool to Preferred Option
On-Demand Webinar

State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
CUSTOMER STORY

Quantifiable results highlight switch to jane®
ARTICLE

10 Trends for 2024: Absorbing New Technology, Facing New Realities, and Solving Old Problems

< HealthStream Resources

Lorien Health Systems_688x376

Lorien Health Systems

April 1, 2021
April 1, 2021

Based in Maryland—one of the first QIS states—Lorien Health Systems was one of our first customers to implement the abaqis® Quality Management System. In fact, we worked with Lorien and trained them in using abaqis even before the state surveyors were trained in QIS. As Lorien’s vice president of clinical affairs, Wayne Brannock recalls, “The state actually asked if they could come and train their surveyors in one of our facilities, so we wanted to get abaqis started first to compare and contrast what we found versus what the state surveyors would find on stage one of the survey.”

Wayne discovered what he quickly dubbed “The Five Most Important Words in QIS,” which are: “Is this acceptable to you?” This simple question not only changes the way facilities are surveyed, it transformed the way Wayne and Lorien approached customer service across their multi-facility company. Wayne recalls when he first realized the impact of this seemingly innocuous question:

“It was the first interview I ever did using abaqis, and it was with one of our long-term care residents. I asked her about waking time, and she said she didn’t participate in that decision. I then asked, ‘Is this acceptable to you?’ She sat herself up very proper looking and said, ‘No, it’s not.’ At that moment things hit home—we never actually asked the residents what they wanted in many respects. That one response sparked the realization that we needed to start listening to our residents more. It was also the moment we changed our approach.”

They quickly found transitioning to a more patient-centered focus wasn’t as difficult on their staff’s workload as they expected. Bathing and waking schedules had been based on blocks of rooms. Now, they ask about preferences during the admission interview. Shifting bathing and waking schedules to an individual patient basis didn’t significantly shift the workload to any one shift or day as they expected, but it has made a huge difference with residents.

Some of the issues abaqis illuminated were amazingly simple to fix. “It’s amazing, says Wayne. “Sometimes it’s a matter of us doing the complex things well in long-term care, but simple things like giving the option of coffee instead of juice between meals escape us.” From a customer service perspective, using abaqis helps Lorien’s residents and their families feel more empowered in their own care. “We’ve always talked to our residents,” Wayne states. “Now we’re talking about more meaningful things.”