Optimize reimbursements and promote patient satisfaction from the first interaction

Patient Access Education equips staff members with strategies and scripting to effectively communicate with patients from pre-registration to point-of-service collections

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Streamline communication

Develop proficiency

Increase patient satisfaction

Ensure a positive first and lasting impression with a competent, compassionate patient access team

Effectively communicating to verify, register and collect payments from patients requires staff to thoroughly understand insurance plans, coordination of benefits and medical necessity. A strategic training and certification plan for your patient access team increases competency, inspires confidence and reduces turnover, all leading to increased payment collection.

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Optimize collected payments with patient access education

It’s simple. Without completely understanding their financial obligations, patients may have trouble fulfilling them. This can lead to lost revenue for your organization. With patient access education, your patient access team learn strategies to effectively and accurately verify patient status, communicate insurance plans, benefits and financial responsibilities to patients. Ultimately increasing the number of received payments, including point of service collections, while improving patient satisfaction.

Healthcare leaders can leverage patient access education to:

Improve the patient experience

Reduce claims denials

Increase point of service collections

PRODUCT DETAILS

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Benefits

Empower staff with over 100 courses, competency assessments, and simulation technology.
Reduce errors and cost by enhanced job proficiency through key indicator training.
Standardize POS collections with situational scripting and POS strategies.
Elevate staff knowledge with first of its kind Patient Access industry certification.
Optimize verification, coordination of benefits, and patient satisfaction with advanced insurance training.
Promote patient advocacy for improved patient satisfaction Hospital Compare scores.

Available Certifications

Patient Access Specialist, Level 1
Patient Access Specialist, Level 2
Patient Access Specialist, Level 3

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THE PROOF

30%+

of payer denials are a result of registration error

90%

of denials are preventable

$5,418

average cost per claim of complex denial

Find the balance between patient care advocate and financial counselor

Healthcare organizations seek to provide the best experiences for their patients throughout the continuum of care—from seeking to paying for healthcare. Patient Access Education equips staff with the knowledge, tools and resources to competently verify, discuss and explain insurance details and payment options to patients. With more than 100 courses, competency assessments and simulation technology, this training helps patient access staff become more proficient in their roles.

This empowers patient access staff to improve pre-registration verification, point-of-service collections, reduce denials and bad debt and focus on improving the patient experience as patient advocates. The Patient Access education bundle allows new and experienced staff the ability to grow and test their industry knowledge and offers organizations peace of mind by ensuring proper intake, improving outcomes for patients and supporting revenue cycle health.

Overcome the challenges of high deductible plans, increase your POS cash and prevent claim denials with the Patient Access Education solution.

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