Customer Story

Ardent Health’s Journey to Synchronized Resuscitation Training

Modern multi-story office building with reflective glass windows showing sky and clouds, featuring the Ardent company logo near the top.
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Ardent Health logo featuring a blue geometric triangle and the text 'ArdentHealth' in black and blue.
Employees
25,000
Location
Idaho, Kansas, New Jersey, New Mexico, Oklahoma, and Texas
Care Setting
Acute Care
Product Used
Resuscitation Training
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Challenge

With its vast network, Ardent Health faced the inherent challenge of standardizing resuscitation training across numerous sites to improve efficiency and competence in resuscitation skills of their staff. The variety in training methods and time management presented an opportunity to streamline life-saving procedures. This called for a unified approach to boost staff competence and reduce time away from the bedside.

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Solution

Ardent Health partnered with HealthStream and the American Red Cross to launch digital courses accessible from anywhere. This initiative aimed to: Standardize training across all facilities, Reduce time for staff to master BLS, ALS, and PALS, Increase staff confidence in resuscitation procedures, and Implement robust tracking to monitor training outcomes.

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Result

Through this transformative effort, Ardent Health not only elevated its resuscitation training but also fortified its position as a healthcare leader. By embracing modern, standardized training methods, Ardent continues to deliver superior patient care in every critical moment.

About the Customer

With over 20,000 clinicians and more than 200 care sites, Ardent Health, an acute care health system including medical and surgical hospitals, excels in service and patient experience delivery across Idaho, Kansas, New Jersey, New Mexico, Oklahoma, and Texas.

Results

  • Trainings for BLS, ALS, and PALS exceeded the national standard for time-to-mastery.
  • Achieved 26% cost savings compared to live classes and 38% compared to other online platforms.
  • Ensured consistent training across all facilities.
  • Realized a 35x return on investment over five years.
  • Developed adaptable support mechanisms, ensuring uninterrupted care during critical challenges.

Stat

26% compared to live classes

38% compared to other online platforms

Where are they now?

In May of 2025, Ardent Health reached a monumental achievement of 50,000 all-time certificates issued across BLS, ALS, and PALS.