Customer Story

Kaiser Permanente onboards up to 500 students with myClinicalExchange

Modern Kaiser Permanente building with reflective glass windows featuring white floral patterns and the large white Kaiser Permanente logo against a clear blue sky.
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Kaiser Permanente logo with three blue stylized human figures above a semicircle of radiating lines, next to the name 'Kaiser Permanente' in blue text.
Employees
225,854
Care Setting
Healthcare System
Product Used
myClinicalExchange
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Challenge

Without a centralized system, the team relied on spreadsheets and email chains to coordinate onboarding, often requiring multiple messages to complete one student’s setup. This manual process resulted in communication overload, lost documents, delays, and difficulty tracking compliance, especially when managing hundreds of students per semester.

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Solution

Kaiser Permanente adopted myClinicalExchange in 2024 to centralize and simplify student onboarding. Coordinators now track compliance, manage to-do lists, and communicate with schools in one place. This eliminated oversized file transfers, reduced duplicate work, and significantly cut down email volume, giving teams better visibility and more time to focus on high-priority tasks.

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Result

With myClinicalExchange, Kaiser now onboards up to 500 students per semester at a single facility more efficiently. Coordinators spend less time on spreadsheets and follow-ups, with stronger accountability from schools and students. Audits are easier to support thanks to clear records of student activity. Many teams now use the platform for clinic-based placements, supporting nurse practitioners and allied health programs. With centralized workflows and real-time reporting, Kaiser is prepared to scale placements while maintaining high standards.

About the Customer

Kaiser Permanente, it is one of the nation’s largest healthcare systems. It operates 21 hospitals and hundreds of care sites across the U.S. As anintegrated academic health system, Kaiser Permanente partners with educational institutions to support clinical training, workforce development, and innovation in care delivery.

Testimonial

“I was nervous at first, new system, new process but now I couldn’t imagine going back. Everything’s more efficient, and the team leans on each other to make it work.”
— Nancy Foster, Onboarding Lead, KaiserPermanente South Sacramento Medical Center

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