Article

Make a Patient-Centric Culture the Focus of the ED

Along the journey, hospital and ED leaders must always remember that their entire effort and focus must revolve around the patient and their families. Every initiative put in place and every element we attempt to optimize is done so in an effort to create a patient-centered culture.

April 01, 2021

Article

Four More Things to Know About Readmissions

Studies have shown that there are a number of processes that occur during the inpatient stay and in the early stages of post-discharge care that do impact readmission rates. Most hospitals are focusing their improvement efforts in these areas. The following table identifies some of these common process breakdowns.

April 01, 2021

Article

Three More Things to Know About Readmissions

Hospitals with readmission rates that exceed the national average are penalized by a reduction in payments across all of their Medicare admissions—not just those which resulted in readmissions. CMS began imposing penalties in FY2013 when the maximum penalty was 1% of the hospital’s base inpatient claims.

April 01, 2021

Article

What One Chief Medical Officer is Thinking About Readmissions

The key is to take multiple steps to prevent a readmission. We need to be focused on plans for discharge as soon as the patient is admitted. You can’t wait until the day before. You need to try to have everything in place before the patient leaves the hospital.

April 01, 2021

Article

Meeting the Training Requirements of Corporate Integrity Agreements

A CIA requires significant attention, data collection, legal defense, negotiation, new systems, new policies, oversight, and enforcement, possibly for many years. Healthcare facilities of all types, including hospitals, pharmaceutical manufacturers, long-term care, physician groups, and more have all seen increases in CIAs. Yet, these organizations often struggle with what to do if a recipient of one.

April 01, 2021

Article

Three Things to Know About Readmissions

CMS began imposing a penalty on hospitals with excessive Medicare readmissions in FY2013 (October 1, 2012) as part of the Hospital Readmissions Reduction Program (HRRP). CMS defines a “readmission” as someone who has been readmitted to the same or another acute care facility within 30 days of an initial hospital stay.

April 01, 2021

Article

Magnet Designation: Is It Worth It?

The American Nurses Credentialing Center (ANCC) Magnet Recognition Program® honors hospitals for excellence in nursing leadership, clinical practice, innovations, and positive outcomes. The current program has its roots in a ground-breaking study conducted by the American Academy of Nursing over 30 years ago.

April 01, 2021

Article

Getting New Nurses Up-to-Speed on New Technology

Groundbreaking advancements in medical technology have revolutionized the dynamics of patient care. The burden of keeping up with these advancements, and the opportunity to improve patient care by using them, rests primarily on nurses. Exposing nurses to a range of medical technologies in order to create a solid foundation of understanding early in their careers creates nurses who are more confident, efficient, and productive as they engage in patient care.

April 01, 2021

Article

Transforming Healthcare with Evidence-Based Practice

Gone are the days of the fee-for-service model. Enter the Value-based Purchasing (VBP) model, where the care you deliver and the patient outcomes you achieve determine the amount of reimbursement the institution or healthcare professional receives. Patient outcomes and safety are the top priorities in healthcare. The challenge every healthcare institution and healthcare professional faces each day is how to provide cost-effective, evidence-based patient care that improves patient outcomes.

April 01, 2021

Article

Is It Time for Gender Diversity in Nursing?

A potential nursing shortage may be looming on the horizon. The expected shortage has been temporarily subdued by the recent economic downturn wherein many nurses re-entered the nursing workforce to make ends meet. One of the issues (as it relates to a potential nursing shortage) is that nursing is, for the most part, a single gender profession.

April 01, 2021

Article

Considerations for Nurses Transitioning From Acute Care to Post-Acute Care

Nursing is a profession that offers a great variety of settings to work, including physician office, specialty clinic, school, hospital, home health, skilled nursing and rehabilitation center, retirement community, and many more. This article will focus on nurses transitioning from acute care to post-acute care, specifically skilled nursing and rehabilitation centers. There are four key characteristics representing an assortment of skills and qualities that are important to consider when nurses are transitioning from acute care to post-acute care.

April 01, 2021

Article

The Growing Need for Care Coordination

Faced with mounting costs, the need to prepare for the coming storm, and the data supporting the implementation of care coordination and service integration processes, many organizations have already begun to address the need for care coordination during the 30 days following discharge. That window is critical for a couple of reasons.

April 01, 2021

Article

Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.

April 01, 2021

Article

Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.

April 01, 2021

Article

Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.

April 01, 2021

Article

Specific Healthcare Standards of Performance Examples: Attitude and Appearance

This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.

April 01, 2021

Article

Hospital Recognized for Resuscitation Quality with HeartCode®

February is Heart Month. HealthStream recognizes Heart Month by featuring one of our customers who has proven to be committed to High-Quality CPR. Through its partnership with HealthStream, Bayhealth adopted HeartCode® to streamline and standardize CPR certifications, while improving CPR quality.

April 01, 2021

Article

10 Lessons Learned from Multiple Magnet® Journeys

This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. From work with both national and international Magnet®-aspiring and Magnet®-designated organizations, here are her top 10 lessons learned.

April 01, 2021

Article

Seven Essential Steps to Take Before A Magnet Journey

This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. There’s no doubt about it: the pursuit of Magnet® designation has a lot more in common with a marathon than it does with a sprint. Here are seven tips for preparing for a Magnet journey.

April 01, 2021

Article

Magnet® Designation: Why it Matters and What You Need to Know

The beauty of using the pursuit of Magnet® designation as the framework for your cultural transformation is that it sets out clear parameters for all aspects of the transformation. The very pursuit of Magnet® designation will almost certainly bring your organization a myriad of improvements in nursing excellence, nurse satisfaction, and nurse retention.

April 01, 2021