Article

Retain Healthcare Employees by Offering a Path to Leadership Roles

Leadership development programs should identify, develop, and retain employees who demonstrate leadership potential and performance to create a pipeline of candidates and support future succession planning needs.

April 01, 2021

Article

Customer or Patient: the Word You Use and the Matter of Trust

Are they customers or patients? Dr. John Boornazian explains the difference. People may approach the continuum of care as customers, but when they develop trusting relationships with healthcare professionals, they become patients.

April 01, 2021

Article

Reducing Reimbursement Risk: Communication and Training

Training for consistency and accuracy can improve collections, reimbursement, and denial rates. When patient access staff communicate early with patients about financial responsibility, they also maximize upfront collections. Educating clinical staff will reduce reimbursement risk.

April 01, 2021

Article

New Compliance and Ethics Program Requirements for Nursing Facilities

Nursing facility providers are now required to design and implement a multi-component compliance and ethics program, effective as of November 28, 2016, but with an implementation process that spans a three year period.

April 01, 2021

Article

How Gamification Enhances & Changes Healthcare HR Practices

Gamification can create value for healthcare companies and providers by creating a more robust, inclusive employee review process, as well as supporting other HR-oriented improvements.

April 01, 2021

Article

Six Best Practices for Establishing a Centralized Verification Office: The Experience of Our Lady Health System

The Franciscan Missionaries of Our Lady Health System is a five-hospital system in Louisiana with five employed medical groups and a clinically integrated network. Here are six best practices to guide an effort to centralize credentialing across a multi-facility system.

April 01, 2021

Article

Reimbursement Risks: Patient Identity Errors Cost Hospitals Billions

Patient identity errors create an estimated eight billion dollars in annual cost in healthcare. Mismatched patient identifiers result in denials and are also linked to catastrophic adverse medical deaths, medication errors and unnecessary procedures. Training is an important solution.

April 01, 2021

Article

The Value of Gamification In Healthcare

Healthcare organizations can be slow to implement workplace changes, but innovative technology such as gamification is helping them succeed by enabling employees to obtain and retain crucial information quickly and easily.

April 01, 2021

Article

Seven Best Practices to Improve Patient Outcomes in the Emergency Department

While there is no simple answer or one-size-fits-all solution for improving ED operations and flow, here are some proven principles to consider to enhance efficiency and reduce overall turnaround times.

April 01, 2021

Article

Ensuring Patient Safety – The Ultimate Survivor Game – Part 2

Strategies to assess competency and address gaps in knowledge with preceptors and education can be an effective means of improving patient safety.

April 01, 2021

Article

Henry Ford Health System Selects COI-SMART to Improve Conflict of Interest Management and Compliance

COI-SMART, from HCCS, has enabled Henry Ford Health System to realize its forward-looking vision for a Conflict of Interest (COI) management solution that automates processes, streamlines procedures, saves money, and reduces risk.

April 01, 2021

Article

Using Gamification to Improve Nurse Training & Career Development

Getting, and keeping, nurses is one of the major challenges in healthcare today. Can gamification help by providing an innovative platform that not only encourages growth and development but also fosters loyalty and teamwork?

April 01, 2021

Article

Focus on OB Health and Risk by Using Data to Improve Fetal Monitoring

Strengthening EFM competency is vital for improving obstetrics care quality and reducing risk. The EFM Series’ data analytics allows clinical leaders to leverage HealthStream’s control center technology to determine learning performance and identify risk or need for remediation.

April 01, 2021

Article

Four Benefits of Using Echo to Automate and Standardize Healthcare Credentialing, Licensing, and Privileging

Shifting from the manual completion of thousands of applications to doing everything electronically is a drastic, time-intensive change, but it reaps huge rewards. vRad staff identified four major areas where they noted significant change in the first couple of years

April 01, 2021

Article

Our Partner nThrive Wins Brandon Hall Gold Award—HealthStream Technology Plays Key Role

nThrive and Vermont HITEC, in conjunction with HealthStream, have been awarded the Gold Award for the Best Unique or Innovative Workforce Management Program by the Brandon Hall Group’s Excellence Awards.

April 01, 2021

Article

Resuscitation Coaching Best Practices to Improve Clinician Competency

The following online resuscitation training best practices for coaching have been found to help organizations as they pilot, adopt, or renew a HeartCode program that exemplifies a strong commitment to quality CPR.

April 01, 2021

Article

Four Eye-Opening Trends in Non-Acute Care

As the above trends show, the non-acute world is in flux. Providers in this sector are struggling with increasing demand due to an aging population, as well as other related and connected challenges. Five years from now, non-acute care will look very different than it does today.

April 01, 2021

Article

What Is Gamification And Why Does It Matter In Healthcare?

Gamification is taking many industries, including healthcare, by storm as it makes onboarding and ongoing employee training and performance more effective and relevant to existing and new generations of workers.

April 01, 2021

Article

Healthcare Hiring Tools and Recruiting Solutions for Revenue Cycle Staffing

Our industry keeps growing, needing more employees, just as demographics make them harder to find. That means we have to be more creative in finding healthcare hiring tools that can serve as solutions to our people shortage.

April 01, 2021

Article

Quality Payment Program: Don’t Leave Money on the Table

For MIPS, submitting even one measure under the “pick your pace” provision, will prevent practices from leaving money on the table. Many older physicians practice in small groups and may choose to retire early or seek the shelter of large group practices.

April 01, 2021