Article
What is Service Recovery in Healthcare?
Service recovery in healthcare is the process of making things right after something has gone wrong with the healthcare experience. Learn more from HealthStream.
Article
Taking Charge with Nurse Leader Education
If organizations need compelling reasons to invest in their nurses, they need look no further than the extensive research showing that developing nurses as leaders leads to improvements in employee satisfaction and increases the quality of care.
April 1st, 2021
Article
Possible Solutions to Transition of Care Issues and Problems
In this article, we ask several important questions about care transitions and how they can lead to unnecessary hospital readmissions. They include (1) What makes care transition points so difficult and (2) Why are the “hand-offs” prone to issues? Several points of vulnerability and solutions are addressed.
April 1st, 2021
Article
Three More Things to Know About Readmissions
Hospitals with readmission rates that exceed the national average are penalized by a reduction in payments across all of their Medicare admissions—not just those which resulted in readmissions. CMS began imposing penalties in FY2013 when the maximum penalty was 1% of the hospital’s base inpatient claims.
April 1st, 2021
Article
Meeting the Training Requirements of Corporate Integrity Agreements
A CIA requires significant attention, data collection, legal defense, negotiation, new systems, new policies, oversight, and enforcement, possibly for many years. Healthcare facilities of all types, including hospitals, pharmaceutical manufacturers, long-term care, physician groups, and more have all seen increases in CIAs. Yet, these organizations often struggle with what to do if a recipient of one.
April 1st, 2021
Article
Three Things to Know About Readmissions
CMS began imposing a penalty on hospitals with excessive Medicare readmissions in FY2013 (October 1, 2012) as part of the Hospital Readmissions Reduction Program (HRRP). CMS defines a “readmission” as someone who has been readmitted to the same or another acute care facility within 30 days of an initial hospital stay.
April 1st, 2021
Article
Magnet Designation: Is It Worth It?
The American Nurses Credentialing Center (ANCC) Magnet Recognition Program® honors hospitals for excellence in nursing leadership, clinical practice, innovations, and positive outcomes. The current program has its roots in a ground-breaking study conducted by the American Academy of Nursing over 30 years ago.
April 1st, 2021
Article
Transforming Healthcare with Evidence-Based Practice
Gone are the days of the fee-for-service model. Enter the Value-based Purchasing (VBP) model, where the care you deliver and the patient outcomes you achieve determine the amount of reimbursement the institution or healthcare professional receives. Patient outcomes and safety are the top priorities in healthcare. The challenge every healthcare institution and healthcare professional faces each day is how to provide cost-effective, evidence-based patient care that improves patient outcomes.
April 1st, 2021
Article
Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership
This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.
April 1st, 2021
Article
Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy
This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.
April 1st, 2021
Article
Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting
This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.
April 1st, 2021
Article
Specific Healthcare Standards of Performance Examples: Attitude and Appearance
This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.
April 1st, 2021
Article
Seven Essential Steps to Take Before A Magnet Journey
This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. There’s no doubt about it: the pursuit of Magnet® designation has a lot more in common with a marathon than it does with a sprint. Here are seven tips for preparing for a Magnet journey.
April 1st, 2021
Article
Magnet® Designation: Why it Matters and What You Need to Know
The beauty of using the pursuit of Magnet® designation as the framework for your cultural transformation is that it sets out clear parameters for all aspects of the transformation. The very pursuit of Magnet® designation will almost certainly bring your organization a myriad of improvements in nursing excellence, nurse satisfaction, and nurse retention.
April 1st, 2021
Article
Reward and Recognize Physicians: Healthcare Employee Engagement
Doctors, just like all of your staff, deserve and want to be recognized and rewarded for their contributions to the organization. The HealthStream Engagement Institute recommends developing multiple ways to recognize physicians. The following are some suggestions:
April 1st, 2021
Article
Predicting the Impact of the Physician Payment Sunshine Database
The Physician Payment Sunshine Act requires that all manufacturers of drugs, devices, and biological and medical supplies covered by federal health care programs report all financial relationships with physicians and teaching hospitals to the Centers for Medicare and Medicaid Services (CMS).
April 1st, 2021
Article
Engaging Your Emergency Room Staff: An Employee Satisfaction Lesson
According to research, four out of ten workers globally are disengaged. In the healthcare industry, the situation is worse. Nurses in the U.S. are overworked, stressed, and emotionally and physically exhausted, causing nearly 50% of staff to be either disengaged or just moderately engaged. This situation is not helpful to an industry that is seeking to increase its workforce.
April 1st, 2021
Article
The Power of Rounding in the Emergency Department
Leaders often ask which tool is most effective for improving the patient experience in the emergency department. If they were to select and implement just one item with the most impact for enhancing service in the ED, what would it be? The answer to that question is simple.
April 1st, 2021
Article
Top Six Goal-Setting Practices for Healthcare Organizations
Are your employees aware of your healthcare organization’s vision and top objectives? If your organization is like most hospitals and healthcare organizations, employees do not have any insight into your key objectives.
April 1st, 2021
Article
Benefits of Hourly Rounding in Nursing
Learn how hourly rounding improves communication and ensures the best outcomes in a healthcare setting between staff, patients, and loved ones, from HealthStream.