Article

A Blended Learning Approach to Improving Patient Outcomes and Experiences

Every healthcare organization wants to create an optimal experience for patients and visitors. While there are nuances involved in the way adults prefer to learn, the vast majority benefit from various learning models that employ variety and choice in their approaches.

April 1st, 2021

Article

Four Ways to Improve Patient-Provider Communication

Poor communication can increase medical errors and hospital readmission rates for patients with chronic diseases such as congestive heart failure and diabetes as well as lead to misuse of medications.

April 1st, 2021

Article

Beyond Managing: Leadership for Healthcare Teams

Healthcare is becoming more complex and specialized, with increased demand for complex health services and fast adoption of new methods. These trends have forced providers take a multidisciplinary approach to healthcare, including a greater need for effective, integrative teams.

April 1st, 2021

Article

Six Things You Need to Know About End of Life Care

Our healthcare model pushes to extend life, even if it comes at a high cost and sacrifices the quality of the patient’s remainder of life. These six observations focus on the latest developments surrounding care at the end of life.

April 1st, 2021

Article

Nashville General Hospital at Meharry

Prior to implementing Echo, the reappointment process required two FTEs for five business days—and perhaps six sacrificed trees and seven bursting file cabinets. The reappointment process required a total of 80 hours. The process revised with Echo requires just one FTE for three hours—a savings of 77 hours.

April 1st, 2021

Article

Penn Medicine at the University of Pennsylvania

The Penn Medicine MSO made a strategic decision to streamline and automate their processes. The credentialing review process — where an initial applicant or reappointment applicant is reviewed by the clinical department chairmen prior to presentation to the Credentials Committee — was an important part of that effort.

April 1st, 2021

Article

Torrance Memorial Medical Center

The EchoAccess “guru” at Torrance Memorial left the organization. Suddenly, no one knew how to produce key reports.

April 1st, 2021

Article

St. John Providence Health System (Michigan)

In 2010 the readmission rate for the health system was 25 percent. The Centers for Medicare & Medicaid Services (CMS) fined the health system $2.5 million. Reducing preventable readmissions became an immediate priority.

April 1st, 2021

Article

Webinar: Panel Discussion on Using Employee Engagement and Talent Strategies to Drive Success (6/29)

Today’s challenges mean that leaders are thinking differently about talent – how to select, engage and develop people at every level who will support the organization’s goals. This interactive panel discussion will explore how senior leaders view talent, today.

April 1st, 2021

Article

What's to Blame for Disengaged Physicians?

Only one in four physicians feels engaged and 56% of employed physicians have negative feelings toward their profession. Here’s how to start changing those numbers.

April 1st, 2021

Article

The ICD-10 Deadline Has Now Passed—Now What?!!

With the ICD-10 deadline just behind us, it is clear that ongoing competency maintenance and remediation will be key factors in optimizing the revenue cycle long term.

April 1st, 2021

Article

Improve Provider Processes and Provider Data Management with Echo

Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction.

April 1st, 2021

Article

Ten Things We Know about Readmissions: E-Book and Paper

In the nearly three years the program has been in place, hospitals and regulators alike have learned a great deal about readmissions and the key factors driving them. We have even witnessed some unintended consequences from the HRRP. This paper discusses ten things that are important to know about readmissions.

April 1st, 2021

Article

Year-Round Focus is Key to Improving Physician Satisfaction & Engagement

Physician survey results are invaluable for hospital leadership as they work to understand and improve nursing, operations, and quality of care.

April 1st, 2021

Article

Provider Enrollment: Survey Suggests a New Revenue Cycle Imperative

HealthStream examines the new environment for Provider Enrollment and its implications for healthcare leaders and presents new research collected in early 2015 by HealthStream from 130 credentialing executives throughout the U.S.

April 1st, 2021

Article

When to Do Service Recovery in Healthcare (and Who is Responsible)

Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

April 1st, 2021

Article

Why Better Training for Frail Elder Care is Necessary (Part 2)

Changing this trajectory, or at least caring for frail patients effectively across this period of time, requires not just attending to the “admitting diagnosis” but to the variety of factors that constitute high quality care for older adults.

April 1st, 2021

Article

Why Better Training for Frail Elder Care is Necessary (Part 1)

In general, older adults have a more difficult time recovering from illness or other health “stressors”—like surgery. This is, in part, related to higher rates of medical problems and medications.

April 1st, 2021

Article

Five Ways Compensation Planning Can Improve Healthcare Employee Retention

In this paper, we look at the role compensation can play in supporting employee retention and suggest ways healthcare organizations can use a strong compensation strategy to reduce employee turnover.

April 1st, 2021

Article

The 4 Main Causes of Physician Burnout

In over 1600 hours of one-on-one coaching experience with burned out physicians, here are the five causes of burnout I see commonly.

April 1st, 2021

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