Article

Creating Positive Change in Healthcare Through Appreciative Questions

Appreciative questions are a simple and effective way to inspire people and reinforce desired behavior. They can put a positive spin on huddles, staff meetings or during casual rounds with staff.

April 1st, 2021

Article

Writing a Healthcare Competency: How Detailed Should You Get?

I get many questions from people about how detailed to get when writing a healthcare competency statement. Should you write a competency statement and then add a sub-set of details that reflect all the skill aspects of that competency or details that describe the steps of a given procedure? The answer to this is, “Not necessarily.”

April 1st, 2021

Article

American Heart Association Instructor Essentials Courses Now Available!

AHA Instructor Essentials courses are new online courses that have replaced the AHA Core Instructor Course, which has been discontinued. The Instructor Essentials courses are a required step to become an AHA Instructor, to add a discipline, and for all AHA Faculty.

April 1st, 2021

Article

Caregivers: The Importance of Taking Care of Our Four Selves

Janet Hagberg once said “If the three elements of body, mind and spirit are in balance, they reinforce one another; if they are out of balance they multiply problems.”

April 1st, 2021

Article

Top 7 Ways to Sustain Cultural Transformation in Healthcare

As I partner with organizations that have been on their Relationship-Based Care (RBC) journey for several years, invariably at some point the big question becomes, “How does my team maintain the exuberance and creativity to continue to deepen and also sustain our cultural transformation?”

April 1st, 2021

Article

Sepsis Touches Many of Us, Professionally or Personally

As professionals we are acutely aware of the increased profile of sepsis of late. But do we know why it has risen to such a level of importance in discussion or why it has become a critical quality initiative? Do we fully understand the implications of sepsis, even in its early stages? Do we know the stages of the sepsis and its progression?

April 1st, 2021

Article

What Sacred Work Looks Like To A Patient: Telling Your Story

Our industry is overrun with jargon. We have medical jargon, jargon for the business of healthcare and jargon for every aspect of its services.

April 1st, 2021

Article

Role Clarity as the Foundation of Professional Nursing Practice

Across the country there is a deep desire to elevate professional practice in nursing. It makes me wonder: Do we see the word “professional” as merely a label or does it help to define who we are?

April 1st, 2021

Article

The Importance of Touch Communication in Healthcare

Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.

April 1st, 2021

Article

Online Technology Training: Why It Makes Sense for Hospitals (Q&A)

An interview with Lee Ann Hanna, Director of Education, TriStar Centennial Medical Center (HCA), Nashville, Tennessee

April 1st, 2021

Article

Changing the Patient Experience Through Improved Hiring

At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.

April 1st, 2021

Article

Being There: An Encouraging Word About Hospice Care

As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.

April 1st, 2021

Article

Critical Care Online Training Resources: Valuable or Meaningless?

The answer to the above controversial question is that it depends upon two critical factors: how effectively online educational courses are utilized by institutional leaders and educators that purchase and assign offerings to their constituents and how seriously individual users learn and apply the content to enhance their clinical competency and patient outcomes.

April 1st, 2021

Article

The Importance of Nurse Competency Testing and On-Going Education

It might surprise many to know that the Agency for Healthcare Research and Quality has reported that one out of every 25 patients in US hospitals are said to have been harmed by medical care. This stunning statistic accentuates the need to develop a clinical staff that is providing optimal care at all times.

April 1st, 2021

Article

Creating a Learning Culture in Healthcare

One of the responsibilities of a leader, especially in healthcare, is to create a learning culture where employees are at the very least technically competent and ideally at the cutting edge of their respective disciplines. With strong leadership, employees are never permitted to rest on their laurels regardless of age or length of employment. Nobody is permitted to practice OJR (on-the-job-retirement).

April 1st, 2021

Article

The Tragic Importance of Sepsis Training

For those of you who want to read a personal story about why hospitals are all focusing on Stopping Sepsis and Surviving Sepsis--the link below is about a 12-year old boy who died a few months ago of sepsis because the signs of early sepsis weren’t recognized by the healthcare providers. Not many things can take out a healthy 12 year old boy in 4 days – but sepsis can. The last paragraphs of the article can really break your heart.

April 1st, 2021

Article

What is Competence in Healthcare? (Part II)

While competency evaluation is obviously a tool for developing clinical and non-clinical staff, secondary – and equally important – goals of competency evaluation are to create business alignment among nursing, ancillary, and facility support staff.

April 1st, 2021

Article

Sisters of Charity of Leavenworth

Sisters of Charity Leavenworth Health System’s partnership with HealthStream allowed their education teams to create a training approach that provided system-wide access, standardization, and the ability to easily track and report required compliance training.

April 1st, 2021

Article

The What, Where, & Why Of Coding Audits

Understanding the what, where, and why of coding audits provides a deeper understanding of what they are designed to do and the many benefits they offer to healthcare providers and systems.

April 1st, 2021

Article

How Leadership Styles in Healthcare Impact a Staff

Research has identified a wide range of leadership styles. What is the best one for your organization and how do you develop leaders that will help build a great healthcare organization?

April 1st, 2021

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